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What principles of supportive communication and supportive listening are violated in this case

Supportive Communication Principles of supportive communication and supportive listening that were broke One of the supportive communication principles that Mike broke is that supportive communication is problem oriented and not person oriented. Problem oriented communication has a focus on problems and solutions rather than blaming individuals. Problem oriented communication works well during personal management interview.

This is because the superior can work on junior's behaviors and productivity.

On the other hand, person oriented communication focuses on issues that cannot be controlled. This usually sends a message of inadequacy to the other member.

What principles of supportive communication and supportive listening are violated in this case

The key problem with person oriented communication is that personality traits are not easily changed while it is possible to change behavior. Another principle of supportive communication that Mike broke is that supportive communication requires listening and not a one way of delivering the message. As other principles of supportive communication have their focus on message delivery, it is essential to have effective listening.

This should go in hand with responding to the other person's statements. Mike seemed not to be listening to the issues that Ron was pointing out through the way he was responding. Changing the interaction to make it more productive If I would change the interaction to make it more productive, I would adopt the principle of having a descriptive and not an evaluative communication.

When judgment is made, or a label is placed on an individual or their behavior, evaluative communication does not take place.

Supportive Communication

While adopting descriptive supportive communication, I would objectively describe the event, behavior or circumstance. I would avoid accusations and present the evidence or data. Instead of discussing who is right or wrong, I would suggest an appropriate alternative. In order to make the interaction more productive, I would validate rather than invalidate the individual.

The aim of validating the person would be to make the individual feel that he has some value.

Invalidating leads to negative and detrimental feelings of self worth. Invalidating also denies the presence and significance of individuals by conveying superiority indifference or rigidity.

By practicing validation, Ron would feel have a feeling of recognition as well as acceptance. Rule of supportive communication that is violated There is a violation of some of the rules of supportive communication in the interaction. One of them is speaking with optimism by using positive phrasing. The violation of this rule took place when Mike made a statement that Ron was not in the organization for long and; therefore, he did not have any experience.

The individuals one is speaking to should comprehend that regardless of the obstacles that they may be facing, they still can make it. Mike should have encouraged Ron that regardless of the fact that he was new in the organization, he could still make it.

Supportive Listening

Another rule that Mike broke is that supportive communication requires a non judgmental attitude. Mike was judgmental of Ron by claiming that Ron was picking on him. The person one is speaking to should know that he or she can express their feelings without fear of retaliation. Role play One of the key issues between Mike and Ron is that Ron does not adopt an approach during the conversation.

Expert Answer

A principle of supportive communication is that it is specific and not global. By stating that he had previous managers like Ron, Mike was not making the conversation productive. I would, therefore, adopt issues rather than general statements. If I was Ron, I would try to create a positive relationship with Mike and portray to him that it would be better if we cooperated. Knapp ML 1996 Interpersonal communication and human relationships.

Last modified on Monday, 20 May 2013 22: